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Terms & Condition

Terms and conditions

Thank you for using OSSLA FRESH. These Terms of Use (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the OSSLA FRESH  website at www.osslafresh.com (the "Site") and any related mobile or software applications ("Ossla Fresh") including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the "Services").

These Terms are effective for all existing and future OSSLA FRESH customers. By accessing this site (hereinafter the “Marketplace”), you agree to be bound by the same and acknowledge that it constitutes an agreement between you and the Company (hereinafter the “User Agreement”). You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the OSSLA FRESH  Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.

This document is published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. The User Agreement may be updated from time to time by the Company without notice. It is therefore strongly recommended that you review the User Agreement, as available on the Marketplace, each time you access and/or use the Marketplace.

The terms ‘visitor(s)’, ‘user(s)’, ‘you’ hereunder refer to the person visiting, accessing, browsing through and/or using the Marketplace at any point in time.

Should you have need clarifications regarding the Terms of Use, please do write to us at [email protected]

 

Account & registration obligations

All users must register and log in for placing orders on the Marketplace. You must keep your account and registration details current and correct for all communications related to your purchases from the Marketplace. By agreeing to the Terms of Use, you agree to receive promotional or transactional communication and newsletters from the Company and its partners. You can opt out from such communication and/or newsletters either by contacting the customer services team of Marketplace or by placing a request for the same.

Pricing

The Company aims to ensure that prices of all products offered for sale are true and correct. However, from time to time, the prices of certain products may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product information provided to the Company. In each such case, notwithstanding anything to the contrary, the Company reserves the right to cancel the order without any further liability.

Subject to the foregoing, the price mentioned at the time of ordering a product shall be the price charged at the time of delivery, provided that no product offered for sale on the Marketplace will be sold at a price higher than its MRP (maximum retail price).

 

Privacy policy

“OSSLA FRESH” is a trademark of OM SHRI SHUBH LABH AGRIFRESH PRIVATE LIMITED (“Company”), a company incorporated under the Companies Act, 2013 with its registered and corporate office at G-1, Shiva Arcade, Kailash Vihar, City Centre, Gwalior, and Madhya Pradesh. Gwalior, Madhya Pradesh - 474011.

 The domain name osslafresh.com is owned by the Company

The Company respects your privacy and values the trust you place in it. Set out below is the Company’s ‘Privacy Policy’ which details the manner in which information relating to you is collected, used and disclosed.

Customers are advised to read and understand our Privacy Policy carefully, as by accessing the website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the website/app.

Our Privacy Policy is incorporated into the Terms and Conditions of Use of the website/app and is subject to change from time to time without notice. It is strongly recommended that you periodically review our Privacy Policy as posted on the App/Web.

Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at [email protected]

 

You agree & confirm

* That in the event any product delivery is delayed or is returned from its destination on your account (e.g., providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company for re-delivery of the product(s) shall be borne by you

*We will not be held responsible for any delay or failure to make delivery of your order if the delay or failure arises from any cause which is beyond our reasonable control

*You will provide authentic and true information in all instances where any information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time

*If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), the Company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you

*Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the Marketplace, you agree to be bound by the conditions of sale included in the item’s description without exception

*Notwithstanding the right of the Company on cancellation of the order, any Product in the order may be replaced by the Company in case of unavailability or for other reasons outside the control of the Company, subject to you may refuse to accept such replacement/substitute product. For such cancellations, the Company will initiate a refund, if any, on the order/product, if any, made by you under the relevant order within 72 hours

GST effect on delivery

* As our nation welcomes the ‘One Nation, One Tax’’ initiative, effective from July 1st 2017, we, at OSSLA FRESH, also welcome this change by making our processes fully compliant with GST

* Your orders will be fulfilled as usual and in line with the GST guidelines

* What are the changes you can expect at our end? Since the government has exempted certain goods from GST, you will receive invoices for them separately. Which means that your order will now be broken down into 3 components:

* At the delivery, our field executive will hand over a delivery statement, listing down all the items you have ordered

* A Delivery Statement for you to check all the items you’ve ordered

* A Tax Invoice showing all the items that have been taxed

* A Bill of Supply

We assure you that you will receive all the GST benefits and lower priced items, as always from OSSLA FRESH. If you still have any questions, please feel free to reach out to us at our Customer Care helpline: 8700208413 (Whatsapp No. 7290031900)

 

Order limit & minimum order value

* Customers are eligible to place 300 rupees minimum cart value

* Drop shipment orders are split into two separate orders, basis the merchants

* Internal orders are also counted as an order

 

*This Agreement is effective from for a period of one year and cannot be revoked

*The Customer shall not be violated the prescribed terms and conditions in this regard.

*The Customer shall be responsible for the payment of tax and any default in this regard shall be the sole liability of Customer.

* Any dispute arising between the parties shall be subject to New Delhi jurisdiction.


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